RBI Guidelines
Regulatory Compliance & Consumer Protection
Effective Date: January 1, 2026
About RBI Regulations
Quikkred is a digital lending platform powered by Fluxusforge Private Limited (Loan Service Provider). All loans on our platform are disbursed by Satsai Finlease Private Limited, an RBI-registered NBFC estab lished in 1996 (CIN: U71290DL1996PTC081328).
The RBI has established comprehensive guidelines to ensure that NBFCs and their digital lending partners maintain financial stability, protect consumer interests, and follow ethical business practices. This page outlines the key RBI regulations applicable to our platform and our lending partner's operations.
Our Lending Partner
Satsai Finlease Private Limited
- •RBI-Registered NBFC: Satsai Finlease is a registered NBFC under the Reserve Bank of India Act, 1934.
- •Established: 1996 (28+ years of financial services experience)
- •CIN: U71290DL1996PTC081328
- •Website: satsaifinlease.com
- •Maintains the minimum Net Owned Fund (NOF) as prescribed by the RBI.
- •Registration details available for verification on the RBI website.
Fluxusforge Private Limited (LSP)
- •Role: Loan Service Provider (LSP) and Technology Partner operating the Quikkred platform.
- •Website: fluxusforge.in
- •Provides technology infrastructure, customer onboarding, and servicing support.
- •Operates under the regulatory framework established by RBI Digital Lending Guidelines, 2022.
Digital Lending Guidelines
Key Provisions We Follow
- •Direct Disbursement: All loan amounts are disbursed directly to the borrower's bank account without any pass-through or pool accounts.
- •Transparent Communication: All fees, charges, and annual percentage rates (APR) are disclosed upfront before loan sanction.
- •Key Fact Statement (KFS): A standardized KFS is provided to borrowers containing all essential loan information.
- •Cooling-Off Period: Borrowers have the right to exit the loan within a specified look-up period.
- •Data Privacy: Customer data is collected only with explicit consent and used solely for credit assessment and legitimate purposes.
LSP Disclosure & Compliance
- •Fluxusforge Private Limited operates as the Lending Service Provider (LSP) for Satsai Finlease Private Limited.
- •All LSP details are disclosed to borrowers as part of the loan documentation.
- •LSP activities are monitored by Satsai Finlease to ensure compliance with RBI guidelines.
Fair Practices Code
In accordance with RBI Master Direction on Non-Banking Financial Company – Non-Systemically Important Non-Deposit taking Company (Reserve Bank) Directions, 2016, our lending partner Satsai Finlease Private Limited has adopted a comprehensive Fair Practices Code that governs:
- •Loan application processing and approval
- •Disclosure of terms and conditions
- •Interest rate and fee transparency
- •Customer grievance redressal
- •Recovery practices and customer treatment
For detailed information, please refer to our Fair Practices Code page.
Customer Protection Framework
Your Rights as a Borrower
- •Right to Information: Complete transparency on loan terms, interest rates, fees, and charges before signing any agreement.
- •Right to Privacy: Your personal and financial data is protected and used only for authorized purposes.
- •Right to Fair Treatment: Respectful and dignified treatment at all stages of the loan lifecycle.
- •Right to Grievance Redressal: Access to a robust complaint resolution mechanism.
- •Right to Exit: Option to prepay loans with applicable charges as per the loan agreement.
KYC/AML Compliance
KYC/AML Compliance
- •We follow RBI's Master Direction on KYC for customer identification and verification.
- •Video KYC (V-KYC) is conducted as per RBI guidelines for digital onboarding.
- •Aadhaar-based e-KYC is performed with explicit customer consent.
- •Periodic KYC updates are conducted as mandated by regulatory requirements.
Anti-Money Laundering (AML) Framework
- •Robust transaction monitoring systems to detect suspicious activities.
- •Compliance with Prevention of Money Laundering Act (PMLA), 2002.
- •Regular training of staff on AML/CFT requirements.
- •Reporting of suspicious transactions to Financial Intelligence Unit (FIU-IND).
For detailed information, please refer to our KYC/AML Policy page.
Grievance Redressal Mechanism
Three-Tier Complaint Resolution
Level 1: Customer Support
Contact our customer support team via email, phone, or in-app chat for initial complaint registration and resolution.
Level 2: Grievance Redressal Officer
If not satisfied with Level 1 resolution, escalate to our designated Grievance Redressal Officer (GRO).
Level 3: RBI Ombudsman
If still unresolved, customers can approach the RBI Ombudsman under the Integrated Ombudsman Scheme.
For detailed information, please refer to our Grievance Redressal Policy page.
Key RBI Regulations We Comply With
Master Direction - NBFC Directions, 2016
Comprehensive framework for NBFC operations, governance, and prudential norms.
Digital Lending Guidelines, 2022
Guidelines on digital lending by banks and NBFCs covering LSP regulations, data privacy, and customer protection.
Master Direction on KYC, 2016
Know Your Customer norms including e-KYC, V-KYC, and periodic updates.
Fair Practices Code for NBFCs
Guidelines ensuring fair treatment of customers in lending practices.
Integrated Ombudsman Scheme, 2021
Unified grievance redressal mechanism for banking and financial services.
Disclaimer
Quikkred is a digital lending platform powered by Fluxusforge Private Limited (LSP). All loans are disbursed by our lending partners — Satsai Finlease Private Limited and Maple Mercantile — each an RBI-registered NBFC. This page provides a summary of key RBI guidelines applicable to our platform and lending partner's operations. For complete regulatory information, please refer to the official RBI website at www.rbi.org.in The guidelines mentioned above are subject to updates and amendments by the RBI from time to time.
Legal Compliance Officer
- Name: Nmarata Sharma
- Enrolment No.: D/5625/21
- Mobile: 7303313887