Quikkred
Loading your experience...
⚠️ IMPORTANT: Only make loan repayments through our official website Quikkred.com or Quikkred mobile app. Never share OTP or passwords.
Quikkred
Loading your experience...
⚠️ IMPORTANT: Only make loan repayments through our official website Quikkred.com or Quikkred mobile app. Never share OTP or passwords.
We're Here to Help Resolve Your Concerns
Effective Date: January 1, 2026
QuikkRed is committed to providing excellent customer service and resolving customer grievances in a timely and efficient manner. This Grievance Redressal Policy outlines the process for customers to escalate their concerns and the timelines within which they can expect resolution.
For any queries, complaints, or feedback, customers can reach out to our Customer Service team through the following channels:
Our Customer Service team will acknowledge your complaint within 24 hours and endeavor to resolve it within 7 working days. If your complaint is not resolved within this timeframe or if you are not satisfied with the resolution, you may escalate to Level 2.
If your grievance is not resolved at Level 1 within 7 working days, or if you are dissatisfied with the resolution provided, you may escalate the matter to our Customer Relationship Manager:
The Customer Relationship Manager will review your complaint and provide a resolution within 7 working days of receiving the escalation. If your complaint remains unresolved or you are not satisfied, you may escalate to Level 3.
If your grievance remains unresolved after escalation to Level 2, or if you are not satisfied with the resolution provided, you may escalate the matter to our Grievance Redressal Officer (Nodal Officer):
The Grievance Redressal Officer will review your complaint and provide a final resolution within 15 working days of receiving the escalation.
If your complaint is not resolved within 30 days from the date of lodging, or if you are not satisfied with the final resolution provided by the Grievance Redressal Officer, you may approach the Reserve Bank of India (RBI) Ombudsman under the Integrated Ombudsman Scheme.
You can file a complaint with the RBI Ombudsman through the following channels: